Legal
Refund & Cancellation Policy
Effective date: April 9, 2026
This policy applies to all paid subscriptions to RetailWatcher — Pro ($39/month) and Enterprise ($89.99/month). Please read it carefully before subscribing.
1. Free Trial
The Starter plan is permanently free and requires no payment information. We encourage you to explore the Starter plan before upgrading to a paid tier. No trial period is required because the core product is available at no cost.
2. Cancellation
You may cancel your subscription at any time by visiting Billing → Manage Subscription in your account. There are no cancellation fees or penalties.
- •Your subscription remains active until the end of the current billing period.
- •After the billing period ends, your account is automatically downgraded to the free Starter plan — you do not lose access to your data.
- •You are not charged for the next billing cycle after cancellation.
3. Refunds — Monthly Subscriptions
Monthly subscriptions are billed in advance and are non-refundable for the current billing period. We do not issue prorated refunds for partial months of service.
Example: If you are billed on the 1st of the month and cancel on the 15th, your subscription remains active until the end of that month. No refund is issued for the unused half of the month.
4. Exceptions — When We Will Issue a Refund
We will issue a full refund for the most recent charge in the following situations:
- •Accidental duplicate charge: If you were charged twice for the same billing period due to a system error, we will refund the duplicate charge promptly.
- •Charge after cancellation: If you were charged after a cancellation was properly submitted and confirmed, we will refund the charge in full.
- •Significant service failure: If RetailWatcher experienced a documented outage or critical failure lasting more than 72 consecutive hours within a billing period, you may be eligible for a prorated credit or refund. Contact us within 14 days of the incident.
- •New subscriber — within 48 hours: If you are a first-time subscriber and contact us within 48 hours of your first charge, we will consider a refund at our discretion. Please reach out before initiating a chargeback.
5. Plan Downgrades
If you downgrade from Enterprise to Pro, or from Pro to Starter, the change takes effect at the start of your next billing cycle. You will not be charged the difference for the remaining days on your current plan, and you will not receive a credit for unused days.
6. Plan Upgrades
When you upgrade your plan mid-cycle, Stripe automatically calculates a prorated charge for the remaining days in the current billing period at the new plan rate. You are only charged for what you use.
7. Chargebacks
If you believe you have been charged in error, please contact us at billing@retailwatcher.app before initiating a chargeback with your bank. Chargebacks initiated without prior contact may result in account suspension while the dispute is resolved. We respond to all billing inquiries within 2 business days.
8. Data After Cancellation
After your subscription is cancelled and your account downgrades to Starter, your data (products, vendors, purchase history) remains accessible. If you fully delete your account, your data is permanently removed within 30 days as described in our Privacy Policy.
We recommend exporting your data from the Reports page before deleting your account.
9. Contact
For billing questions or refund requests, contact us at: billing@retailwatcher.app
We aim to resolve all billing issues within 2 business days.